1 Year Warranty

1 Year Warranty

At Bunk and Bed Co., we stand behind the quality and craftsmanship of every piece we sell. All our furniture is covered by a comprehensive 1-year manufacturer warranty from the date of purchase.

What's Covered

Our warranty protects you against defects in materials and workmanship, including:

  • Structural frame defects or failures
  • Manufacturing defects in hardware or components
  • Defective upholstery materials or stitching
  • Finish defects (peeling, cracking, or discoloration under normal use)

What's Not Covered

This warranty does not cover:

  • Normal wear and tear from everyday use
  • Damage from improper assembly or installation
  • Damage from misuse, abuse, or accidents
  • Damage from unauthorized modifications or repairs
  • Damage during shipping or delivery (please report immediately upon receipt)
  • Stains, burns, cuts, or pet damage to upholstery

How to File a Warranty Claim

If you believe your furniture has a defect covered by our warranty, please follow these steps:

  1. Contact us with your order number, date of purchase, and photos clearly showing the defect
  2. Receive your MRA number - Once approved, we'll issue a Merchandise Return Authorization (MRA) number
  3. Return the item - Package the item securely and include your MRA number on the outside of the box
  4. Resolution - We'll repair, replace, or refund the defective item within 5-7 business days of receiving your return

Important: Do not return any items without an MRA number. Returns without authorization cannot be processed and may be refused.

Important Notes

  • Proof of purchase is required for all warranty claims
  • MRA number must be clearly visible on the outside of return packages
  • Warranty is non-transferable and applies only to the original purchaser
  • Replacement parts or products are warranted for the remainder of the original warranty period
  • Customer is responsible for return shipping costs unless otherwise approved
  • MRA numbers are valid for 30 days from issue date

Questions?

If you have questions about our warranty or need to file a claim, please contact our customer service team. We're here to help ensure you're completely satisfied with your purchase.