Shipping Policy

Shipping Policy

Effective Date: November 12, 2025

 

1. Introduction

At Bunk & Bed Co., we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.bunkandbedco.com.

2. Shipping Destinations

  • Countries We Ship To:

    • United States

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping United States:

    • Standard Shipping: Free shipping on all orders.


  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time:

    • Orders are processed within 3 Monday to Friday, excluding holidays.

  • Order Cut-Off Time:

    • Orders placed before Cut-Off Time, e.g., 2:00 PM EST will begin processing the same day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

  • Domestic Shipping:

    • Standard Shipping: 3-5 business days

    • Expedited Shipping: 1-2 business days

  • Notes:

    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • We partner with reputable carriers to ensure your package arrives safely.

      • Domestic Carriers: USPS, UPS, FedEx

DHL or Other Local Delivery Services

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

  • Tracking Information:

    • After your order has been shipped, you will receive an email containing:

      • Tracking Number

      • Carrier Name

      • Link to Track Your Package

  • How to Track Your Order:

    • Visit www.bunkandbedco.com/track-order or the carrier's website.

    • Enter your tracking number to view the status and estimated delivery date.

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact us at sales@bunkandbedco.com or 980-655-4262..

  • Lost Packages:

    • If your tracking information indicates that your package was delivered but you have not received it:

      • Verify the shipping address provided.

      • Check with neighbors or building management.

      • Contact us for further assistance.

8.2 Damaged Packages - CRITICAL INSPECTION REQUIRED

⚠️ IMPORTANT: You MUST inspect all packages immediately upon delivery

Failure to report damage within 48 hours may result in your claim being denied by our suppliers.

  • Immediate Inspection Required:

    • You must inspect all packages in the presence of the delivery driver if possible.

    • Do not sign for delivery without noting any visible damage on the delivery receipt.

    • Open and inspect the contents immediately after delivery.

  • Reporting Damage - 48 Hour Deadline:

    • If your package or contents arrive damaged, you MUST contact us within 48 hours of delivery.

    • Required documentation:

      • Multiple clear photos of the damaged packaging from all sides

      • Multiple clear photos of the damaged item from different angles

      • Close-up photos of specific damage areas

      • Your order number

      • Detailed description of the damage

    • Contact us at sales@bunkandbedco.com with all required documentation.

  • Resolution Process:

    • We will review your photos and documentation to determine if the damage qualifies for a claim.

    • If approved by our supplier, we will arrange a replacement or refund.

    • Important: If your damage claim is not approved by our supplier due to insufficient evidence or late reporting, you will be responsible for disposal of the damaged item. We cannot arrange pickup or accept returns for rejected damage claims.

  • Why This Matters:

    • Our suppliers require immediate damage reporting with photo evidence to process claims.

    • Late reports or insufficient documentation will result in claim denial.

    • We cannot override supplier damage claim policies.

9. Missing Items or Parts

  • Reporting Missing Items:

    • If any items or parts are missing from your order:

      • Contact us within 5 days of receiving your package.

      • Provide your order number and details of the missing item(s).

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

  • Returns:

    • Returns are only accepted for manufacturer defects or quality issues within 14 days of delivery.

    • We do not accept returns based on personal preference or change of mind.

  • For Complete Details:

    • Please refer to our Returns & Refunds Policy for detailed information about what qualifies for return, photo requirements, and the return process.

11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • If a package is returned to us due to an incorrect address:

      • We will contact you to arrange reshipment.

      • Additional shipping charges may apply.

12. International Customs and Duties

  • Customs Clearance:

    • International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

  • Taxes and Duties:

    • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

  • Customs Policies:

    • Customs policies vary widely by country. Please contact your local customs office for more information.

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: sales@bunkandbedco.com

  • Customer Service Phone: 980-655-4262

  • Company Address:

    • Bunk & Bed Co.

    • 16653 Flintrock Falls Lane

    • Charlotte, NC 28278

    • USA

Our customer service team is available Monday to Friday, 10 AM to 6 PM EST

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Bunk and Bed Co.!

We appreciate your business and are committed to providing you with exceptional service.